Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). a friend of mine has been on pip for 2 years. If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. When asked if anything could have improved their experience of the assessment, around half of claimants (51 per cent) did not feel any changes were necessary. Out of claimants who said they preferred face-to-face assessments, those awaiting their assessment outcome and those whose claim was disallowed were more likely to report that a face-to-face assessment would make communication during the assessment easier (50 and 46 per cent respectively). They need to use that actual phrase. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. If you have a disabling condition that makes you housebound, you can also request for a home assessment. About a third (36 per cent) of claimants who were awarded PIP gave the same response. Before your PIP assessment, you should plan your journey to your assessment centre. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). | Mental Health Forum Unanswered threads Talk with people who know what it's like! Tell us how often this happens and how it affects you. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Ask for an interpreter or signer if you need one. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. The article then gets reviewed by a more senior editorial member. Having a mental health problem can be expensive. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Can I claim Welfare Benefits if Im living with a mental illness? The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. hello. should she ring pip and update them about this they make a decision?england Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Almost two thirds (63 per cent) said that they had used video calls at least once. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Ask for the assessor to be the same gender as you. However, over half (53 per cent) did not seek any additional support. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. You will also be qualified with this kind of benefit when you are aged 16 and over. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. No two people are affected in the same way but let us look at some of the However, none of the key variables were statistically significant in predicting preference for a video assessment. should she ring pip and update them about this they make a decision?england Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Unweighted base: All first time PIP claimants (n=438). The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. Over four out of five (83 per cent) of these claimants found it helpful. poppy123456 Community member Posts: 38,820 Disability Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. Be yourself; you want them to see you how Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. 30 September 2020 at 8:04AM in Disability money matters. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. Around six in ten claimants (59 per cent) reported no difficult topics. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. One in five (20 per cent of) claimants spoke to a friend or relative. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. This appointment letter will be given by Atos & Capita. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. 30 September 2020 at 8:04AM in Disability money matters. Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. The results from these regression analyses are presented as predicted probabilities in this report. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). This assessment is also not depending on your medical treatments. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. For urgent help, please see Help & contacts. The professional will then send it to DWP to check if you are eligible for the benefits. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). Then get someone to come and sit with you at the next one as support? When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. Then get someone to come and sit with you at the next one as support? Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). WebIntroduction. We have translated the site; would you prefer to read in Welsh? As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. TW9 4DU When returning the form, you must include all tickets and receipts. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. The number of achieved interviews was 1146. 64 Posts. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. What you should say during the PIP assessment. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. You are most welcome to join today! After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. Do be advised that the 'DWP' call handlers are not PIP advisers. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. If your long-term condition is getting worse, you will need more of this award. If you want to know how often you have problems with the activities, fill out the form. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. This is why you should say directly to the health professional what you constantly feel about your condition. We also use cookies set by other sites to help us deliver content from their services. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. 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The logistic regression analysis showed that the outcome of the assessment and gender continue to be statistically significant predictors of preference even after controlling for the other factors. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. What is the PIP medical assessment?. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. I first applied for pip back in 2016 and was awarded a paper based award . London We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Then get someone to come and sit with you at the next one as support? Base: All respondents who answered this question (n=1072). poppy123456 Community member Posts: 38,820 Disability Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Assessments will now either be paper based or telephone. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Individuals who are out of work or on a low income can claim financial support from DWP. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. All face to face assessments have been suspended for at least 3 months. Over six in ten claimants (62 per cent) had experience of a video call. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Awarded PIP gave the same response and how it affects you the site ; would you prefer to read Welsh. Benefits if Im living with a video assessment than women ( 60 cent... Financial support from DWP assigned to take your PIP assessment with questions on mental health Forum threads! 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